Posted 24 days ago
Customer Service Manager
Alcon
Requirements
University degree or equivalent business experience, 3–5 years leadership experience in Customer Operations, OTI, or Supply Chain, Strong people management skills, Experience in process improvement and cross-functional projects, Fluency in English and local language, Strong SAP (OTI modules) skills, Financial cost analysis skills, Saudi Nationality required
Skills
SAPSupply Chain
About the role
Responsibilities
- Lead and coach Customer Operations teams across Surgical and Vision Care divisions
- Oversee end-to-end processes including pre-order, order/delivery, and returns
- Collaborate with regional and local stakeholders to support Alcon's transformation toward intelligent service centers
- Monitor service performance and KPIs to ensure high service levels and operational efficiency
- Drive continuous improvement, automation, and compliance initiatives
- Identify distributors and manage customer satisfaction and follow-up
Requirements
- University degree or equivalent business experience
- 3–5 years of proven leadership experience in Customer Operations, OTI, or Supply Chain
- Strong people management skills within a matrix organization
- Experience driving change, process improvement, and cross-functional projects
- Fluency in English and the local language
- Strong SAP (OTI modules) and financial cost analysis skills
- Saudi Nationality is required
About the Company
Alcon is a global leader in eye care, dedicated to improving quality of life through innovative vision solutions. Founded in 1945, the company develops and manufactures innovative devices to serve the full life cycle of eye care needs, selling products in 180 countries worldwide.
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Alcon · Jeddah
