Customer Service Manager, Aerospace

Responsibilities

• Supervise day-to-day operations in the customer service department across multiple sites (Falconer, NY and Muskegon, MI)
• Develop and implement a customer service strategy aligned with aerospace sector needs to deliver superior customer experience
• Foster a culture of openness, empowerment, ownership, and accountability within the team
• Handle escalations, address complaints, and analyze root causes to propose preventive actions
• Review and monitor orderbooks, purchase order processes, and monthly shipments to ensure customer deliveries are met
• Drive continuous improvement by identifying opportunities to increase efficiency and ease of doing business
• Provide coaching, mentoring, and direct input to support resource development and team alignment
• Support Accounts Receivable resolution and payment processes

Requirements

• Minimum 5 years of experience in a leadership role with a proven track record of building and motivating teams
• 2+ years of customer service experience, preferably in a customer-facing role
• Bachelor’s degree preferred in Business or a related field of study
• Proficiency in the Microsoft Office suite
• Strong organizational skills and the ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills for interacting with internal and external customers
• Ability to travel as needed

Benefits

• Generous PTO policy and 13 paid holidays
• Comprehensive healthcare options, including company-paid life insurance, STD, and LTD
• 401K program with a 10% employer contribution (100% match up to 5% plus an additional 5% company contribution)
• Short Term Variable Salary (STVS) or Sales Incentive based on company performance
• Tuition reimbursement and employee discount programs

About the Company

SKF is an industry-leading manufacturer and a global supplier of bearings and supporting solutions for rotating equipment. Reducing friction since 1907, SKF drives the industries that support our way of life and is committed to sustainability and a culture of belonging.