Posted 11 hours ago
Customer Service Manager
ABOUT YOUCustomer Service Manager
Requirements
Degree in business or technology, Fluent German and English, CRM experience (Zendesk preferred), KPI analysis knowledge, Strong analytical skills
Skills
CRMZendeskData Analysis
About the role
Responsibilities
- Administer and manage the customer service tool landscape and user access
- Optimize CRM systems through new features, automations, and AI solutions
- Analyze operational performance to improve Customer Experience (CX) and Agent Experience (AX)
- Support strategy development using data insights and performance recommendations
- Perform troubleshooting and bug fixing to ensure stable tool operations
- Coordinate projects and collaborate with stakeholders on tool optimization
Requirements
- Completed degree in business, technology, or a comparable field
- Fluency in German and English
- Experience with CRM systems such as Zendesk is a plus
- Basic knowledge of KPI analysis
- Strong analytical skills and logical thinking
- Structured, independent, and proactive way of working
- Hands-on mentality and solution-oriented mindset
About the Company
ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology, aiming to make online shopping personal and seamless.
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ABOUT YOU · Hamburg
