Customer Service & Logistics Supervisor

Responsibilities

• Maintain high customer satisfaction and build strong client relationships
• Act as a liaison between customers and other departments to resolve inquiries
• Manage customer purchase orders, ensuring compliance with contract terms
• Supervise and coach the customer service team daily
• Resolve issues related to orders, deliveries, and invoicing discrepancies
• Coordinate shipments, export documentation, and customs formalities
• Communicate with carriers, customs brokers, and meat inspection services
• Manage RFPs with carriers and seek cost-reduction opportunities
• Oversee pickups and deliveries to ensure appointment compliance
• Ensure compliance with food safety, quality, and SQF program requirements

Requirements

• 3 to 5 years of experience in a similar role
• Proficiency in English and French (written and oral)
• Experience in the food industry is an asset
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong leadership and coaching abilities
• Analytical and problem-solving mindset

About the Company

Expresco Foods specializes in ready-to-eat skewers, providing value-added portion-controlled meat to the food and retail sectors. As a subsidiary of Premium Brands Holdings (PBH), the company operates within a large-scale global food industry network.