Customer Service & Logistics Supervisor

Responsibilities

• Maintain high customer satisfaction and build strong client relationships
• Act as a liaison between customers and other departments to resolve inquiries
• Manage customer purchase orders, ensuring compliance with contract terms
• Supervise and coach the customer service team daily
• Coordinate shipments, export documentation, and customs paperwork
• Communicate with carriers, customs brokers, and meat inspection services
• Execute RFPs with carriers to optimize freight options and reduce costs
• Oversee pickups and deliveries to ensure appointment compliance
• Ensure compliance with food safety, quality, and SQF program requirements
• Manage and dispute client penalties with necessary documentation

Requirements

• 3 to 5 years of experience in a similar role
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong written and oral communication skills in both English and French
• Proven leadership and coaching abilities
• Strong organizational skills and attention to detail

Preferred Qualifications

• Experience within the food industry

About the Company

Expresco Foods specializes in ready-to-eat skewers, providing value-added portion-controlled meat to the food and retail sectors. The company is a subsidiary of Premium Brands Holdings (PBH).