Customer Service Lead/Assistant Manager

Responsibilities

• Organize store operations including opening and closing procedures
• Oversee daily store activities and personnel
• Utilize touch-screen POS systems
• Train associates to encourage sales and add-ons
• Ensure compliance with all legal and health procedures
• Maintain a customer-first approach when interacting with the public
• Explain product ingredients to guests

Requirements

• Experience as a Customer Service Lead, preferably in foodservice or hospitality
• Proficiency with retail management practices
• Ability to work in a fast-paced environment
• Strong analytical, problem-solving, and interpersonal skills
• Availability to work flexible hours, including weekends
• Ability to maintain high energy throughout shifts

About the Company

Squam Lake Marketplace is a general store featuring a wide range of offerings from food and beverage to gifts and apparel, maintaining a customer-friendly and positive work environment.