Posted 18 days ago
Customer Service Intern
iSchoolCustomer Service Internship
Perks & benefits
Education AllowanceHealth InsurancePaid LeaveRelocation AllowanceTransportationVisa
Requirements
Junior or senior student, Fresh graduate, Degree in communication or education, Strong written English, Basic technical proficiency
About the role
Responsibilities
- Engage with customers via chat to address inquiries and provide support
- Troubleshoot and resolve basic technical issues related to the e-learning platform
- Assist with customer onboarding and guide users through the registration process
- Document customer interactions and feedback for team review
- Support the customer support team in maintaining a positive user experience
- Participate in training sessions to enhance product knowledge and service skills
Requirements
- Junior or senior student, or a fresh graduate
- Currently pursuing a degree or relevant coursework in communication, education, or a related field
- Strong written English communication skills with an emphasis on clarity and professionalism
- Basic technical proficiency and a willingness to learn about e-learning platforms
- Ability to work independently as well as part of a team
- Detail-oriented and capable of managing multiple tasks simultaneously
- Passion for education and a desire to help others succeed
Benefits
- Practical training and real work experience
- Internship Certificate
- Potential full-time opportunity
About the Company
iSchool is an e-learning provider dedicated to empowering students through technology and education.
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iSchool · Nasr City
