Customer Service Intern

Responsibilities

• Manage customer tickets by resolving inquiries and incidents
• Track orders placed through the official website
• Communicate directly with logistics partners to ensure shipping efficiency
• Handle product exchanges and returns
• Collaborate on continuous improvements to the customer experience

Requirements

• Currently studying Business, Marketing, Communication, E-commerce, International Relations, or a related field
• Ability to sign an internship agreement with a university or educational center
• Strong written communication skills
• High level of empathy and customer orientation
• Problem-solving skills and ability to handle delicate situations professionally
• Ability to work under pressure during high-volume periods
• Proactive attitude and a desire to learn

Benefits

• Opportunity to join a growing international brand
• Direct learning experience in Customer Service and e-commerce operations
• A dynamic, creative, and fast-paced work environment
• Mentorship and support from the team to develop professional skills

About the Company

Flabelus is an international footwear brand where tradition, craftsmanship, and imagination meet. We create colorful, personality-filled shoes inspired by literary characters, building a unique universe where fashion, creativity, and sustainability unite.