Customer Service Intern

Responsibilities

• Provide inbound customer support via phone and KakaoTalk regarding repairs, warranties, and accessories
• Manage and process system, upgrade, and online store orders with high accuracy
• Maintain accurate customer and order records using Salesforce and Oracle
• Support online store operations, including payment tracking, delivery, and returns
• Collaborate with Sales, Service, and Logistics teams to ensure smooth customer outcomes
• Assist with administrative tasks and reporting to support the Customer Service team during peak season

Requirements

• Currently enrolled as a university student
• Ability to provide professional inbound support via phone and KakaoTalk
• Strong attention to detail for order management and data entry
• Proficiency in managing customer inquiries and resolving issues efficiently

About the Company

Cochlear is the global leader in implantable hearing solutions. Our mission is to help people hear and be heard, empowering individuals to connect with others and live full, active lives through innovative hearing technology.