Customer Service Expert

Responsibilities

• Create a personalized customer experience through welcoming and product availability optimization
• Manage customer flows and checkout processes to ensure a seamless experience
• Act as a merchant by listening to needs and proposing complete solutions including financing, loyalty, and accessories
• Diagnose needs, handle after-sales service (SAV), and resolve requests with pedagogy

Requirements

• Previous experience in retail or customer service
• Strong interpersonal skills and ability to create warm contact
• Commercial mindset with empathy and curiosity
• Analytical skills and ability to remain calm during unforeseen situations

Benefits

• Fixed salary of €22,544 per year plus collective and individual variables
• "48h du commerce" training event at headquarters
• Opportunities for professional development within the Boulanger network

About the Company

Boulanger has been supporting French people for over 70 years with expertise in household appliances and multimedia. With over 220 stores, we prioritize customer satisfaction through passion and innovation.