Customer Service Expert

Responsibilities

• Create a personalized customer experience through welcoming and product availability optimization
• Manage customer flows and checkout processes to ensure a seamless experience
• Listen to customer needs and propose complete solutions including financing, loyalty, and accessories
• Diagnose needs and handle after-sales service (SAV) with pedagogical support
• Resolve complex situations to ensure customer satisfaction and loyalty

Requirements

• Previous experience in retail or customer service
• Strong interpersonal and communication skills
• Commercial mindset with empathy and curiosity
• Ability to remain calm and analytical when facing unexpected situations
• Organized and reactive approach to customer service

Benefits

• Fixed salary of €22,400 per year plus annual bonus and variable pay
• Quarterly and semi-annual profit-sharing (intéressement and participation)
• Access to e-learning and in-person training catalogs
• Sustainable mobility allowance up to €500 per year
• Exclusive discounts via the Club+ Boulanger

About the Company

For 70 years, Boulanger has been a leader in household appliances in France, operating 220 stores and a digital platform. We focus on providing service rather than just selling products, driven by values of expertise, simplicity, and friendliness.