Customer Service Expert

About the Company

Since 70 years, our collective of 8,000 passionate collaborators has been accompanying and reinventing the daily lives of the French. More than a leader in household appliances, with 220 stores and our digital platform, we do more than sell: we provide service.

Responsibilities

• Create a personalized customer experience through welcoming and optimizing product availability
• Manage customer flows and checkout to ensure a seamless experience
• Transform needs into solutions by proposing financing, loyalty programs, accessories, and services
• Diagnose needs, handle after-sales service (SAV), and resolve requests with pedagogy

Requirements

• Experience in retail or customer service
• Strong interpersonal and relational skills
• Commercial mindset and empathy
• Analytical skills and ability to remain calm under pressure

Benefits

• Fixed salary of €22,400 per year plus annual bonus and variable pay
• Profit-sharing (intéressement and participation)
• Access to training catalog (e-learning and in-person)
• Sustainable mobility allowance up to €500 per year
• Exclusive discounts via the club+ Boulanger