Customer Service Expert

Responsibilities

• Create a personalized customer experience through welcoming and product availability optimization
• Manage customer flows and checkout processes to ensure a seamless experience
• Listen to customer needs and propose complete solutions including financing, loyalty, and accessories
• Diagnose needs and handle after-sales service (SAV) with pedagogical support
• Resolve complex situations to ensure customer satisfaction and loyalty

Requirements

• Previous experience in retail or customer service
• Strong interpersonal and relational skills
• Commercial mindset with empathy and curiosity
• Ability to remain calm and analytical when facing unexpected situations
• Strong organizational skills and reactivity

Benefits

• Sustainable mobility allowance up to €500 per year for green transport
• Exclusive discounts on products and special offers via Club+ Boulanger
• Opportunities to contribute to store projects such as tutoring or apprenticeships

About the Company

For 70 years, Boulanger has been a leader in household appliances in France, operating 220 stores and a digital platform. The company focuses on providing service and expertise rather than just selling products.