Customer Service Expert

Responsibilities

• Create a personalized customer experience through welcoming and product availability optimization
• Manage customer flows and checkout processes to ensure a seamless experience
• Listen to customer needs and propose complete solutions including financing, loyalty, and accessories
• Diagnose needs and handle after-sales service (SAV) with pedagogical support
• Resolve complex situations to ensure customer satisfaction and loyalty

Requirements

• Previous experience in retail or customer service
• Strong interpersonal and relational skills
• Commercial mindset with empathy and curiosity
• Ability to remain calm and analytical when facing unexpected situations
• Strong organizational skills and reactivity

Benefits

• Access to a wide catalog of e-learning and in-person training
• Sustainable mobility allowance of up to €500 per year for green transport
• Exclusive employee discounts via the Club+ Boulanger
• Opportunities for internal promotion and career growth

About the Company

Boulanger is a leader in household appliances with 220 stores and a digital platform. For 70 years, the company has focused on providing service and expertise to French consumers through a human and responsible approach to commerce.