Customer Service Executive/Technical Support Executive

Responsibilities

• Take inbound calls regarding printer, router, and antivirus issues
• Diagnose technical issues and recommend appropriate service plans
• Sell technical support plans and relevant software to customers
• Handle payment processing through various gateways to close calls

Requirements

• 6 months to 1 year of experience in outbound technical support
• Experience in international outbound processes
• Strong convincing and sales skills
• Excellent communication skills
• Ability to close calls and process payments independently
• Ability to join immediately

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive structure
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.