Customer Service Executive

Responsibilities

• Receive, process, and capture load orders and shipments
• Monitor shipments using satellite tracking systems
• Maintain and update information on client portals and the Torre de Servicio system
• Communicate proactively with clients regarding shipment incidents, delays, or remediation actions
• Collaborate with the Billing department to ensure correct invoicing of services
• Track and report on client KPIs and implement corrective actions when necessary
• Document all client interactions, cases, and complaints using the Salesforce omnichannel platform
• Coordinate with operational teams and terminals to follow up on trips and load orders
• Act as the "voice of the customer" by escalating concerns and needs to the appropriate departments
• Manage shift handovers to ensure continuous service coverage

Requirements

• Minimum age of 20 years
• Completed university degree or equivalent professional training
• At least 2 years of experience in customer service or logistics roles
• Full availability to work rotating shifts, including weekends and holidays, to support 24/7 operations

Benefits

• IMSS social security
• 30 days of Christmas bonus (Aguinaldo)
• Grocery bonuses and savings fund
• Savings box and loans available after 6 months of seniority
• Subsidized dining hall and uniforms
• Discounted auto insurance
• Paid vacations and vacation premium
• Profit sharing (Utilidades)