Customer Service Executive

Responsibilities

• Manage direct communication with unit operators, providing detailed information regarding routes, schedules, and specific service needs.
• Act as the primary liaison for clients, providing shipment status updates and resolving inquiries to ensure optimal service.
• Monitor unit flow and supervise delivery times to ensure compliance and respond quickly to any operational deviations.
• Utilize client platforms and tracking systems for real-time operational monitoring and report generation.
• Provide general administrative and operational support to the traffic department to improve overall efficiency.

Requirements

• Minimum of 1 year of verifiable experience in customer service or logistics roles.
• Full availability to rotate shifts, including morning, afternoon, and night shifts, as well as weekends and holidays.

Benefits

• Biweekly salary payments.
• Grocery vouchers (Vales de despensa).
• Savings fund (Caja de ahorro).
• Savings fund (Fondo de ahorro).
• 30 days of Christmas bonus (Aguinaldo).

About the Company

Potentor provides specialized logistics and operational management services, focusing on efficient unit coordination and high-quality client service.