Customer Service Executive

Responsibilities

• Ensure customer service level compliance through efficient purchase order management and timely product delivery tracking.
• Manage the optimal process for purchase orders to guarantee product delivery within the requested timeframe.
• Provide accurate and timely information regarding order status through tracking to identify improvement opportunities.
• Manage and follow up on delivery appointments based on commitment dates and address any deviations or incidents.
• Administer back orders and perform system cleanup based on order validity and delivery feasibility.
• Monitor product return events to identify root causes and implement corrective actions.
• Perform weekly billing projections based on product availability, customer receiving capacity, and production schedules.

Requirements

• Bachelor's degree in Administration, Commerce, Logistics, Marketing, or IT.
• 2-3 years of experience in Logistics or Customer Service Coordination.
• Proficiency in Microsoft Office and SAP.
• Intermediate English level.
• Experience in eCommerce, Logistics, or Corporate environments.

About the Company

Mabe is a leading global company dedicated to providing innovative home solutions. We focus on excellence in our value chain to deliver high-quality products and services to consumers, retailers, and marketplaces worldwide.