Customer Service Executive

Responsibilities

• Manage end-to-end order processing, including new customer setup in SAP and MDGC
• Monitor distributor gateway portals, idocs, and process deliveries
• Maintain customer master data, including pricing, stock availability, and incoterms
• Collaborate with Supply Chain, Commercial, Operations, and Finance teams to achieve sales targets
• Prepare revenue progression reports and analyze open orders and backorders
• Investigate and resolve customer claims and complaints using CRM and SAP
• Ensure compliance with company policies and Quality Management Systems

Requirements

• 4-6 years of experience in customer service or a related field
• Proficiency in both English and Arabic
• Associate's degree or equivalent education level preferred
• Strong proficiency in MS Office applications
• Excellent problem-solving abilities and attention to detail
• Ability to work according to UAE working hours and holidays
• Experience in a fast-paced consumer products environment

Benefits

• Competitive benefit package
• Paid company holidays and vacation
• Volunteer time and Summer Fridays
• Learning and development opportunities
• Access to Employee Resource Groups

About the Company

Kenvue is the house of iconic brands including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S®, and BAND-AID®. We are a global team of approximately 22,000 people dedicated to delivering the best products through science and care.