Customer Service Executive H&B

Responsibilities

• Provide high-quality service to an assigned client portfolio, resolving requirements promptly and maintaining close contact with client stakeholders.
• Advise clients on benefit plan design and provide recommendations for improving their employee benefit conditions.
• Contribute to new business development within the existing client base.
• Manage the annual renewal process for the assigned client portfolio.
• Act as a liaison and negotiator between insurance companies and clients to ensure synergy.
• Coordinate with internal departments such as operations, broking, and communications to manage work teams and follow-up processes.
• Advise clients on procedures and documentation required for major medical expense policies through periodic visits and telephone consultations.
• Prepare loss ratio reports, renewal proposals, and client work plans to keep clients informed of their employee benefit package performance.

Requirements

• Minimum of 2 years of experience in a similar role.
• Strong knowledge of employee benefits.
• Proven analytical capacity.
• Proficiency in technological tools.
• Strong commercial relationship and negotiation skills.
• Ability to work effectively in a team environment.
• English proficiency (minimum 70%).

About the Company

WTW is a leading global advisory, broking, and solutions company that helps clients manage risk and optimize their people, benefits, and capital.