Customer Service Executive

About the Company

Backed by Ant International, EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. As part of Antom, EPOS leverages digital capabilities to serve regional small and medium sized businesses with integrated O2O solutions across Singapore, Malaysia, and Vietnam.

Responsibilities

• Serve as a key point of contact for clients to build strong and trusted relationships
• Guide new clients through the onboarding process with engaging product training
• Manage inbound enquiries via phone, email, and messaging platforms with professionalism
• Resolve client issues promptly and coordinate with internal teams for timely resolution
• Collaborate with cross-functional teams to improve processes and customer experience
• Share client feedback and insights to help enhance products and service delivery

Requirements

• Experience in a client-facing, customer service, or account support role
• Strong communication and interpersonal skills with a client-first mindset
• Proactive, solution-oriented attitude capable of thriving in a fast-paced environment
• Ability to learn and apply product knowledge effectively
• Detail-oriented and self-motivated with the ability to take ownership of tasks