Customer Service Executive

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, and live chat
• Process orders and manage customer accounts
• Resolve customer complaints and issues effectively
• Build and maintain strong relationships with customers
• Collaborate with other departments to ensure customer needs are met
• Encourage sales of additional services and products where appropriate
• Keep accurate records of customer interactions and transactions
• Continuously seek ways to improve service delivery and customer satisfaction

Requirements

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Experience in customer service or a related field
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficient in Microsoft Office Suite
• Positive attitude and passion for helping others

Preferred Qualifications

• Experience in the water or beverage industry
• Familiarity with CRM software

Benefits

• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays (increasing with long service)
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression