Customer Service Executive

Responsibilities

• Manage order processing, including order entry, pricing integrity, and shipment information.
• Handle customer inquiries regarding order fulfillment, follow-ups, and on-time deliveries.
• Resolve customer complaints professionally, including negotiating returns and coordinating with quality and accounting teams.
• Partner with Inside Sales to assist in achieving sales goals and proactively communicate supply chain issues.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Follow up on returned or defective labels to ensure proper handling.

Requirements

• Bachelor's degree.
• At least 2 years of experience in Customer Service, Supply Chain, Merchandising, Procurement, or Sales Administration.
• Fluency in both English and Chinese (written and verbal).
• Proficiency in Microsoft Office and experience with applicable computer systems or function-specific software.
• Strong communication, presentation, and customer service skills.
• Willingness to work overtime if necessary.

About the Company

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We provide branding and information solutions that optimize labor and supply chain efficiency, reduce waste, and advance sustainability. Serving industries worldwide—including apparel, retail, e-commerce, and logistics—we employ approximately 35,000 employees in more than 50 countries.