Customer Service Engineer

Responsibilities

• Perform troubleshooting and repair for PCs, desktops, laptops, tablets, and printers.
• Provide dedicated technical support to client-identified VIPs.
• Execute Install/Move/Add/Change (IMAC) activities and respond to change management requests.
• Deliver desk-side support and ensure high levels of customer service satisfaction.
• Proactively communicate repair status, arrival times, and estimates to end-users and service desk personnel.
• Follow all documented service operations policies and procedures.

Requirements

• Technical school certification or 2-4 years of relevant experience.
• Strong knowledge of hardware and software systems.
• Understanding of ITIL methodologies.
• Ability to lift and move computer equipment up to 50 lbs.
• Must own a basic repair kit.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• CompTIA A+ certification.
• Existing OEM certifications.

About the Company

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA, we provide infrastructure and professional services to leading technology providers, outsourcers, and businesses of all sizes.