Customer Service Engineer

Responsibilities

• Perform troubleshooting and repair for PCs, desktops, laptops, tablets, and printers
• Provide desk-side support to client VIPs
• Execute Install/Move/Add/Change (IMAC) activities
• Respond to change management requests and equipment installations
• Communicate repair status and arrival times to end-users and service desk
• Follow documented service operations policies and procedures

Requirements

• Technical school certification or 2-4 years of relevant experience
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• Ability to lift or move computer equipment up to 50 lbs
• Must own a basic repair kit
• Strong oral, written, and interpersonal communication skills

Preferred Qualifications

• A+ certification
• OEM Certifications as directed by management

About the Company

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients, providing infrastructure and professional services to leading technology providers and businesses.