Customer Service Coordinator

Responsibilities

• Perform accurate order entry and management within the company’s ERP/CRM system
• Act as the primary point of contact for customers following order placement, providing status updates and resolving inquiries
• Generate and issue accurate invoices and standard quotations in a timely manner
• Collaborate with internal departments, including Customer Solutions and Sales Engineers, to ensure streamlined operations
• Maintain up-to-date customer account information and documentation within the CRM
• Manage customer returns and resolve related issues to ensure high satisfaction levels
• Identify and suggest improvements to Sales Administration processes

Requirements

• Proficiency in both English and Hungarian is essential
• Proven experience in a B2B customer service or support role, specifically involving order processing
• Proficiency with Microsoft 365 and experience using ERP/CRM systems
• Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment
• Excellent verbal and written communication skills with a customer-focused mindset
• Ability to work both independently and collaboratively within a team

Preferred Qualifications

• Proficiency in Polish or Czech language

Benefits

• Competitive salary and flexible working arrangements
• Generous holiday allowance
• Three days of paid volunteering leave
• Gender-neutral parental leave and 15 days of extra paid caregiver leave
• Support for pregnancy loss or domestic abuse
• Menopause-friendly workplace principles

About the Company

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a global industrial engineering leader. We are a world leader in manufacturing peristaltic pumps and fluid path technologies for the life sciences and process industries, serving customers in 116 countries across sectors such as Food & Beverage, Pharmaceutical, and Healthcare.