Customer Service Coordinator at Volvo Trucks - ScoutJobs - The AI-curated global job board
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Volvo Trucks
Posted 16 hours ago

Customer Service Coordinator

Volvo TrucksCustomer Service Coordinator

Perks & benefits

Mobile AllowanceRelocation AllowanceHealth InsuranceCommission

Requirements

Fluent English, Fluent Czech, Fluent Polish, Shift work availability, Customer focus, Problem solving skills

Skills

customer service

About the role

Responsibilities

  • Support international customers with breakdown assistance by taking full ownership of the repair process
  • Coordinate with dealers performing repairs to ensure timely service
  • Provide real-time progress updates to customers to ensure peace of mind
  • Utilize a proactive and creative approach to solve complex logistical problems
  • Collaborate with a global, multi-lingual team in a 24/7 operational environment

Requirements

  • Fluency in English, Czech, and Polish (written and verbal)
  • Availability to work in a shift-based rotation to support 24/7 operations
  • Strong customer focus and a commitment to providing excellent service
  • Proven problem-solving skills with a proactive mindset
  • Excellent communication skills and the ability to adapt to different customer needs

Benefits

  • Competitive salary including meal vouchers and shift allowances
  • Support for transport costs and relocation assistance for international candidates
  • On-site restaurant and various well-being services
  • Opportunities for professional growth and career development within the company
  • A diverse, international work environment with a focus on work-life balance

About the Company

Volvo Trucks is a leader in the transport industry, dedicated to shaping the future of sustainable, safe, and efficient mobility. As part of the Volvo Group, we leverage next-generation technologies to drive the transition toward a net-zero society. We pride ourselves on a culture of care, inclusiveness, and empowerment, where teamwork and innovation are at the heart of everything we do.

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Customer Service Coordinator

Volvo Trucks · Oostakker

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