Customer Service Coordinator

Responsibilities

• Support international customers with breakdown assistance by taking full ownership of the repair process
• Coordinate with dealers performing repairs to ensure timely service
• Provide real-time progress updates to customers to ensure peace of mind
• Utilize a proactive and creative approach to solve complex logistical problems
• Collaborate with a global, multi-lingual team in a 24/7 operational environment

Requirements

• Fluency in English, Czech, and Polish (written and verbal)
• Availability to work in a shift-based rotation to support 24/7 operations
• Strong customer focus and a commitment to providing excellent service
• Proven problem-solving skills with a proactive mindset
• Excellent communication skills and the ability to adapt to different customer needs

Benefits

• Competitive salary including meal vouchers and shift allowances
• Support for transport costs and relocation assistance for international candidates
• On-site restaurant and various well-being services
• Opportunities for professional growth and career development within the company
• A diverse, international work environment with a focus on work-life balance

About the Company

Volvo Trucks is a leader in the transport industry, dedicated to shaping the future of sustainable, safe, and efficient mobility. As part of the Volvo Group, we leverage next-generation technologies to drive the transition toward a net-zero society. We pride ourselves on a culture of care, inclusiveness, and empowerment, where teamwork and innovation are at the heart of everything we do.