Customer Service Coordinator

Responsibilities

• Answer client emails in a timely and professional manner
• Contact clients regarding requests for audits, inspections, and lab testing
• Handle order processing including quotations, system entry, and follow-ups
• Assist clients with booking via the QIMA online platform
• Follow up on past due invoices to recover payments while maintaining client relationships
• Execute specific tasks under the supervision of the Client Service Manager

Requirements

• College degree or above
• At least 2 years of customer service experience in 3rd party inspection, lab, logistics, or related industries
• Good command of oral and written English (CET 4 or above)
• Strong communication and language competence
• Self-initiated, independent, and a team player

About the Company

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries to help brands achieve quality excellence.