Customer Service Coordinator

Responsibilities

• Deliver outstanding customer service by responding to inquiries via phone, email, and Salesforce in a timely and professional manner
• Utilize Salesforce daily to manage customer accounts, track interactions, and document service activities
• Process orders, returns, and credits accurately and efficiently
• Maintain up-to-date and accurate records of all customer communications and transactions
• Resolve customer issues and complaints with empathy and efficiency, escalating when necessary
• Collaborate with internal departments including sales, operations, and finance to ensure seamless service delivery
• Identify and recommend process improvements to enhance customer satisfaction and operational efficiency
• Monitor and follow up on open cases and service requests to ensure timely resolution
• Provide additional office support to cross-functional teams as needed

Requirements

• 3+ years of related experience in a customer service or support role
• Proficiency in ACUMAX, SAP, Salesforce, or similar CRM platforms
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Ability to lift up to 50lbs
• Ability to stand and walk for extended periods, up to 8 hours per shift
• Ability to bend, stoop, twist, and reach as needed to perform job duties

About the Company

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.