Customer Service Coordinator I

Responsibilities

• Serve as the front-line point of contact for customers regarding quotes, orders, and part inquiries
• Respond to and resolve customer queries through tickets and phone calls
• Research information to provide effective solutions for customer issues
• Process customer quotes and orders accurately
• Coordinate with internal departments such as shipping, engineering, and technical support to resolve problems
• Identify and communicate customer behavior patterns, pain points, and bottlenecks to the Team Lead
• Contribute ideas to improve domain processes and company policies

Requirements

• Bachelor's Degree
• 3 years of experience in the BPO or Shared Services industry
• 3 years of experience in customer handling via calls or emails
• Proficiency in Microsoft Programs
• Strong English communication skills (oral and written) with above-average comprehension

Preferred Qualifications

• Experience with Salesforce or InContact (CRM)
• Knowledge of ERP systems such as AS400, Visual, SyteLine, or Oracle
• Negotiation skills

About the Company

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS delivers essential transactional services in Finance, IT, and HR to support Dover's global operations across Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment segments.