Customer Service Coordinator

Responsibilities

• Handle a high volume of calls and enquiries, striving for first-point-of-call resolution.
• Process customer orders and EDI orders accurately and timely using SAP CRM.
• Manage inbound emails and maintain detailed customer interaction records in CRM.
• Liaise with customers regarding back-order status, pricing discrepancies, and account disputes.
• Coordinate with sales, logistics, and warehouse departments to ensure efficient order fulfilment.
• Process customer returns and investigate various customer enquiries or requests.
• Assist the sales team with preparing quotes, product guidance, and general enquiries.
• Perform administrative duties including NDIS, DVA, and customer rental administration.
• Support reception duties such as mail handling and phone queue coverage.

Requirements

• At least 2 years of previous customer service experience.
• Experience using SAP or another ERP system.
• Excellent written and oral communication skills.
• Exceptional time management and organizational skills.
• Strong problem-solving abilities and troubleshooting skills.
• High level of professionalism and ability to maintain confidentiality.

Benefits

• An attractive salary package to be negotiated based on experience.
• Opportunity to work within a high-performance, empowering company culture.
• A role that contributes to improving patient outcomes in the healthcare sector.

About the Company

HospEquip Pty Ltd is a privately owned company rapidly expanding within the healthcare sector. We are a leading supplier of medical equipment to the Hospital, Aged Care, and Community markets. Our values are centered on delivering innovation, seeking collaboration, taking ownership, practicing good business, and championing the customer.