Customer Service Coordinator

Responsibilities

• Handle a high volume of calls and enquiries, striving for first-point-of-call resolution.
• Process customer orders and EDI orders accurately and timely using SAP CRM.
• Manage inbound emails and maintain detailed customer interaction records within the CRM.
• Liaise with customers regarding back-order status, pricing discrepancies, and account disputes.
• Coordinate with sales, logistics, and warehouse departments to ensure efficient order fulfilment.
• Process customer returns and investigate various customer enquiries or requests.
• Assist the sales team with preparing quotes, providing product guidance, and fielding general enquiries.
• Perform administrative duties including NDIS, DVA, and customer rental administration.
• Support reception duties such as mail handling, phone queue coverage, and showroom enquiries.

Requirements

• At least 2 years of previous customer service experience.
• Experience using SAP or another ERP system.
• Excellent written and oral communication skills.
• Exceptional time management and organizational skills.
• Strong problem-solving abilities and the capacity to troubleshoot customer issues.
• High level of professionalism and ability to maintain confidentiality.

Benefits

• An attractive salary package to be negotiated based on experience.
• Opportunity to work within a high-performance, empowering company culture.

About the Company

HospEquip Pty Ltd is a privately owned company and a leading supplier of medical equipment into the Hospital, Aged Care, and Community markets. We are rapidly expanding within the healthcare sector and are motivated by the opportunity our equipment provides to change people's lives. Our values focus on delivering innovation, seeking collaboration, taking ownership, practising good business, and championing the customer.