Customer Service Coordinator

Responsibilities

• Answer a high volume of incoming calls and provide top-quality customer service
• Process a high volume of inbound email requests
• Monitor service agreement updates, alarm-handling protocols, and relevant reporting
• Provide expert-level troubleshooting assistance and educational materials to customers
• Triage service needs and create work orders for technicians
• Manage service ETA requests
• Prepare and present reporting, system utilization, and special projects to assigned accounts

Requirements

• At least two years of related experience
• Tech support or troubleshooting experience is a plus
• Typing speed of 60-80 WPM
• Proficiency navigating Microsoft Suite
• Strong time management and organizational skills
• Excellent active listening and communication skills
• Ability to handle high volumes of calls and emails daily
• Strong analytical and problem-solving skills

Benefits

• Health Benefits (Medical, Dental & Vision)
• Tuition Reimbursement Program
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Career advancement
• Bonus opportunities
• Generous PTO

About the Company

AMAROK is the Ultimate Perimeter Security solution, providing multi-layered security systems that guard commercial and industrial properties 24/7/365.