Customer Service Consultant

Responsibilities

• Interact with customers via phone, email, and live chat to provide excellent service
• Process sales and customer service calls professionally
• Respond to customer queries across all communication channels within pre-determined timeframes
• Resolve customer issues and manage the recovery of failed or cancelled bookings
• Book and quote flights and packages based on client requests
• Calculate quotations for flights and handle schedule changes
• Maintain accurate records of customer interactions, inquiries, complaints, and actions taken
• Offer additional products and services to clients to enhance their experience
• Perform administrative tasks related to Travelstart products and processes

Requirements

• Working knowledge of GDS
• Proven experience in the travel industry
• Fluency in both English and Arabic
• Strong problem-solving and analytical skills
• Excellent interpersonal, listening, and communication skills (verbal and written)
• Ability to multitask and work in a fast-paced environment
• Diligent, accurate, and detail-oriented approach

Preferred Qualifications

• Previous experience in e-commerce or online travel environments
• Knowledge of customer service principles and best practices

Benefits

• Opportunity to work for the largest and fastest-growing Online Travel Agency in Africa
• Experience a vibrant startup environment combined with professional operations
• Work within a global, highly ambitious, and international team
• Career growth opportunities and potential to work in different countries
• Direct responsibilities and challenging, diversified tasks
• A dynamic working atmosphere with horizontal hierarchies

About the Company

Travelstart is the largest and fastest-growing Online Travel Agency in Africa, now expanding into the Middle East. We are a passionate team of entrepreneurs building leading online businesses and providing seamless travel experiences for our customers.