Posted a day ago
Customer Service Consultant
SutherlandCustomer Service Consultant
Requirements
High School diploma or GED, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience, Proven customer service skills
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Handle multiple simultaneous chat sessions while maintaining exceptional service quality
- Provide basic troubleshooting for a variety of products and services
- Develop and apply outstanding customer service skills
Requirements
- High School diploma or GED
- Excellent verbal and written communication skills; proficient reading skills
- Multi-tasking skills across several applications
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Proven customer service skills
Preferred Qualifications
- Experience working with CRM applications
About the Company
Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, and automation to deliver engineered experiences for customers and employees.
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Sutherland · New York
