Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High School diploma or GED, Excellent verbal and written communication skills, Multi-tasking across several applications (CRM preferred), Basic PC keyboarding skills, Basic Microsoft Office experience (Outlook, Word, Excel), Proven customer service skills
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Manage multiple simultaneous chat sessions while maintaining exceptional service standards
- Provide basic troubleshooting for a variety of products and services
Requirements
- High School diploma or GED
- Excellent verbal and written communication skills; proficient reading skills
- Multi-tasking skills across several applications (CRM experience preferred)
- Basic PC keyboarding skills and basic Microsoft Office experience (Outlook, Word, Excel)
- Proven customer service skills
About the Company
Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, cognitive technology, and automation. For 35 years, Sutherland has delivered engineered experiences for customers and employees worldwide.
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Sutherland · New York
