Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High School diploma or GED, Excellent verbal and written communication skills, Multi-tasking skills across several applications; CRM experience preferred, Basic PC keyboarding skills and Microsoft Office proficiency, Proven customer service skills
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Manage multiple simultaneous chat sessions while delivering exceptional service
- Provide basic troubleshooting for a variety of products and services
Requirements
- High School diploma or GED
- Excellent verbal and written communication skills; proficient reading skills
- Strong multi-tasking abilities across multiple applications with CRM experience preferred
- Basic PC keyboarding skills and Microsoft Office (Outlook, Word, Excel) experience
- Proven customer service skills
About the Company
Sutherland is a global organization seeking reliable, detail-oriented individuals to build fulfilling careers in customer service and support.
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Sutherland · Rochester
