Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High School diploma or GED, Excellent verbal and written communication skills, Proficient reading skills, Multitasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience, Proven customer service skills
Skills
CRMMicrosoft Officecustomer service
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Manage multiple simultaneous chat sessions while delivering exceptional service
- Provide basic troubleshooting for a variety of products and services
- Develop outstanding customer service skills
Requirements
- High School diploma or GED
- Excellent verbal and written communication skills; proficient reading skills
- Multitasking skills across several applications
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Proven customer service skills
- CRM application experience preferred
About the Company
Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, cognitive technology, and automation to deliver engineered experiences for customers and employees.
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Sutherland · Rochester
