Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High school diploma or GED, Ability to support high-volume inbound calls, Excellent verbal and written communication skills, Multi-tasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls and serve as the point of contact for consumers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services when encouraged
Requirements
- High school diploma or GED
- Demonstrated ability to perform at a high level in a high-volume inbound call environment
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking across several applications
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
Preferred Qualifications
- Prior customer service experience
- Experience working with CRM applications
About the Company
Sutherland is a global business process outsourcing company. The team is seeking motivated individuals to join their Clark, Philippines location and deliver exceptional customer service.
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Sutherland · Angeles
