Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Proficient reading skills, Basic PC keyboarding skills, Basic Microsoft Office (Outlook, Word, Excel) experience, Multi-tasking across several applications
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls as the primary point of contact for consumers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services when appropriate
Requirements
- High school diploma or GED
- Proven ability to perform at a high level in a high-volume inbound call environment
- Excellent verbal and written communication skills; proficient reading ability
- Multi-tasking across several applications
- Basic PC keyboarding skills and Microsoft Office (Outlook, Word, Excel) experience
Preferred Qualifications
- Experience working with CRM applications
- Prior customer service experience
About the Company
Sutherland is a global business process outsourcing company that hires driven, hard-working individuals looking to build fulfilling careers in customer service.
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Sutherland · Davao City
