Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High school diploma or GED, Experience with high-volume inbound calls, Excellent verbal and written communication skills, Multi-tasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience, CRM experience preferred, Prior customer service experience preferred
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls to provide exceptional customer service to consumers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services as encouraged
Requirements
- High school diploma or GED
- Demonstrated ability to perform at a high level with high-volume inbound calls
- Excellent verbal and written communication skills; proficient reading skills
- Multi-tasking across several applications; CRM experience preferred
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Prior customer service experience preferred
About the Company
Sutherland is a global business process outsourcing company that helps clients deliver exceptional customer experiences. We are a group of driven and hard-working individuals looking for motivated people to build fulfilling careers.
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Sutherland · Mandaluyong
