Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High school diploma or GED, Experience supporting high-volume inbound calls, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, CRM experience preferred, Basic PC keyboarding skills, Basic Microsoft Office experience (Outlook, Word, Excel), Prior customer service experience preferred
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls as the primary point of contact for consumers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services when appropriate
Requirements
- High school diploma or GED
- Experience supporting high-volume inbound calls
- Excellent verbal and written communication skills
- Proficient reading skills
- Multi-tasking across several applications
- CRM experience preferred
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Prior customer service experience preferred
About the Company
Sutherland is a global business process outsourcing company employing driven, hard-working individuals across customer service operations.
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Sutherland · Carmona
