Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience, CRM application experience preferred, Prior customer service experience preferred
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls to provide exceptional customer service to consumers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services when encouraged
Requirements
- High school diploma or GED
- Demonstrated ability to perform at a high level supporting a high volume of inbound calls
- Excellent verbal and written communication skills
- Proficient reading skills
- Multi-tasking skills across several applications
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Prior customer service experience preferred
- CRM application experience preferred
About the Company
Sutherland is a global business process outsourcing company seeking motivated individuals to join their team and build fulfilling careers.
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Sutherland · San Nicolas
