Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High school diploma or GED, High-volume inbound call experience, Excellent verbal and written communication skills, Multi-tasking across several applications; CRM experience preferred, Basic PC keyboarding and Microsoft Office skills, Prior customer service experience preferred
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls and serve as the primary point of contact for customers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services when appropriate
Requirements
- High school diploma or GED
- Demonstrated ability to perform in a high-volume inbound call environment
- Excellent verbal and written communication skills; proficient reading ability required
- Strong multi-tasking skills across several applications; CRM experience preferred
- Basic PC keyboarding skills and basic Microsoft Office (Outlook, Word, Excel) experience
- Prior customer service experience preferred
About the Company
Sutherland is a global business process transformation company that leverages AI, automation, cloud engineering, and advanced analytics to drive digital transformation for iconic brands worldwide.
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Sutherland · Palayan City
