Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience (Outlook, Word, Excel)
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the primary point of contact for inbound customer calls
- Respond to consumer inquiries about products and services
- Process payments and perform general account maintenance
- Identify and pursue up-sell opportunities for new products or services
Requirements
- High school diploma or GED
- Proven ability to perform in a high-volume inbound call environment
- Excellent verbal and written communication skills
- Proficient reading skills
- Strong multi-tasking abilities across multiple applications
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
Preferred Qualifications
- CRM application experience
- Prior customer service experience
About the Company
Sutherland is a global business process transformation company specializing in AI, automation, cloud engineering, and advanced analytics. With over 200 unique inventions across AI and critical technologies, Sutherland drives digital transformation and optimizes business operations for iconic brands worldwide through a seamless "as a service" model.
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Sutherland · Angeles
