Posted a day ago
Customer Service Consultant
Sutherland
Requirements
High school diploma or GED, Experience supporting high-volume inbound calls, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls as the primary point of contact for consumers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services when appropriate
Requirements
- High school diploma or GED
- Experience supporting high-volume inbound calls
- Excellent verbal and written communication skills
- Proficient reading skills
- Multi-tasking across several applications
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Prior customer service experience preferred
- CRM application experience preferred
About the Company
Sutherland specializes in AI, automation, cloud engineering, and advanced analytics. The company partners with iconic brands worldwide to drive digital transformation, optimize operations, and deliver measurable results through an "as a service" model.
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Sutherland · Angeles
