Posted 9 days ago
Customer Service Consultant
Medilaw
Requirements
2 years inbound/outbound phone customer service experience, Office 365 proficiency, Strong numeracy and data entry skills, Medical terminology knowledge (desirable), Workers compensation or life insurance experience (desirable)
Skills
customer serviceMicrosoft 365
About the role
Responsibilities
- Proactively manage assigned customers to ensure a superior level of service
- Facilitate client access to Independent Medical Exams and other Medilaw services
- Manage appointments and related inquiries via telephone in line with company procedures
- Deliver high-quality client liaison to key stakeholders
- Actively promote new products and services to existing clients
Requirements
- Minimum 2 years of experience in an inbound/outbound phone-based customer service role
- Proficiency in Office 365, specifically Word and Excel
- Strong numeracy, accurate data entry, and typing skills
- Excellent attention to detail and ability to multi-task effectively
- Proven ability to work collaboratively within a team environment
- A proactive, problem-solving attitude
Preferred Qualifications
- Experience in the medical or insurance industry
- Knowledge of medical terminology
- Experience with workers compensation processes, legislation, or the life insurance industry
About the Company
Medilaw offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation, and government sectors across Australia. We are an Equal Opportunity Employer that values diversity and welcomes people from all backgrounds and life experiences.
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Medilaw · Sydney
