Posted a day ago
Customer Service Consultant - Financial Account
Sutherland
Requirements
High school diploma or GED, High-volume inbound call support ability, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, CRM application experience preferred, Basic PC keyboarding skills, Basic Microsoft Office experience (Outlook, Word, Excel), Prior customer service experience preferred
Skills
CRMMicrosoft OfficePayment processing
About the role
Responsibilities
- Answer inbound calls and serve as the point of contact for consumers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services as encouraged
Requirements
- High school diploma or GED
- Demonstrated ability to perform at a high level in a high-volume inbound call environment
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel) required
Preferred Qualifications
- Experience working with CRM applications
- Prior customer service experience
About the Company
Sutherland specializes in artificial intelligence, automation, cloud engineering, and advanced analytics. The company works with iconic brands worldwide to drive digital transformation, optimize business operations, and deliver measurable results through a seamless "as a service" model.
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Sutherland · Angeles
