Posted a day ago
Customer Service Consultant - Financial Account
Sutherland
Requirements
High school diploma or GED, High-volume inbound call experience, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience, CRM experience preferred, Prior customer service experience preferred
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Answer inbound calls as the primary point of contact for consumers
- Respond to inquiries about products and services
- Process payments and perform general account maintenance
- Up-sell customers to new products or services when appropriate
Requirements
- High school diploma or GED
- Experience supporting high-volume inbound calls
- Excellent verbal and written communication skills
- Proficient reading skills
- Multi-tasking across several applications
- Basic PC keyboarding and Microsoft Office skills
- CRM and customer service experience preferred
About the Company
Sutherland partners with iconic brands worldwide to drive digital transformation through AI, automation, cloud engineering, and advanced analytics. The company leverages over 200 patented inventions and an "as a service" model to optimize business operations and deliver measurable results.
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Sutherland · Angeles
