Posted a day ago
Customer Service Consultant - Chat
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Multitasking across multiple applications, CRM experience preferred, Basic PC keyboarding skills, Basic Microsoft Office experience, Proven customer service skills
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Manage multiple simultaneous chat sessions while delivering exceptional service
- Provide basic troubleshooting for a variety of products and services
Requirements
- High school diploma or GED
- Excellent verbal and written communication skills; proficient reading ability
- Strong multitasking skills across several applications; CRM experience preferred
- Basic PC keyboarding skills and familiarity with Microsoft Office (Outlook, Word, Excel)
- Proven customer service skills
About the Company
Sutherland is an experience-led digital transformation company that combines human-centered design with AI, analytics, and automation to deliver engineered experiences for customers and employees.
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Sutherland · New York
